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Your vgs123 account moves money through the same mobile wallet rails you already use — bKash as the primary route, with Rocket and Upay available when you need an alternative. Every deposit and withdrawal is logged inside your account history so you can match your wallet record at any point.
Adding funds starts at the cashier section of your account — the same screen that shows your current balance and available routes. Select bKash if that is your active wallet; Rocket and Upay appear as alternatives on the same screen. Enter the amount that matches what your wallet is set up to send, confirm the transfer on your phone, and the balance appears in your account once the wallet confirms the transaction.
Log into your vgs123 account and navigate to the deposit section. Your available wallet routes — bKash, Rocket or Upay — are listed there.
Select bKash, Rocket or Upay. The screen shows the account number or payment details you send the transfer to — copy them exactly.
Open your wallet app, send the amount to the details shown, and keep the transaction reference your wallet generates.
Once your wallet confirms the transfer, the amount reflects in your vgs123 balance. Check the transaction history tab if it does not appear immediately.
Withdrawal requests follow a straightforward path from your account balance to your registered mobile wallet. Open the withdrawal screen inside your account, pick the wallet you want the funds sent to — bKash, Rocket or Upay — and enter the amount.
Go to the banking section of your account and select withdrawal. Your registered wallet details should already be on file from your last deposit.
Choose bKash, Rocket or Upay as the destination. Make sure the number shown matches your active wallet account before proceeding.
Type the amount you want to withdraw, review the details on the confirmation screen, then submit. Your account history will update the status.
The funds arrive in your wallet once the transfer clears the wallet network. Check your wallet transaction list if the status shows completed but funds are not yet visible.
Account verification is handled through the fields and prompts shown directly inside your account area — what you see there depends on what our system has already recorded at registration. We do not require a fixed set of documents in a fixed order; follow only the instructions shown in your account at the time you are asked.
Any pending verification step shows as a prompt inside your account. Open it and read the specific fields it asks for before preparing anything.
The verification form shows exactly what is needed for your account at that stage. Do not assume a standard document set — the screen tells you what applies to your account.
Use the upload function inside your account area. Sending documents through email or chat does not connect them to your account record automatically.
If a verification field is not clear or a prompt does not resolve after you have completed the step, reach out through the support route published on this site.
All active banking routes on vgs123 are local mobile wallet methods that work from any phone connected to a Bangladesh number. bKash is the primary route — it is the wallet most accounts already have set up — and Rocket and Upay serve as ready alternatives on the same cashier screen. Bank transfer is also listed for accounts that prefer a direct route.
Primary deposit and withdrawal route. Send or receive funds directly from your bKash-registered number.
Alternative mobile wallet route. Use your Rocket account number the same way you would bKash on the cashier screen.
Second alternative wallet option. Upay transactions follow the same cashier flow as the other wallet methods.
Direct bank account route for those who prefer it. Details appear inside the cashier screen when this option is selected.
Every transfer you make through bKash, Rocket or Upay generates a reference number on the wallet side and a corresponding entry in your vgs123 account history. Keeping both records in view is the practical way to confirm a transaction completed correctly on both ends. If a deposit reaches your wallet's sent history but has not appeared in your account, the transaction reference is the detail our support team uses to trace it.
Every bKash, Rocket or Upay transfer generates a unique reference code. Save this code; it is the primary identifier if a deposit or withdrawal needs to be traced by support.
Your vgs123 account history shows status labels — pending, confirmed or processed — against each transaction. These update as the wallet network confirms the transfer on its side.
The amount your wallet shows as sent must match the amount entered on the cashier screen. A mismatch is flagged in the account record and may require a support query to resolve.
Keep the wallet screenshot, the transaction reference and the date and time of the transfer until the account record confirms the deposit or withdrawal as completed.
The safeguards on your account are built around the wallet you registered and the login credentials you set at account opening. Because every financial action on vgs123 is tied to a verified mobile wallet number, a transfer can only reach the wallet that matches your account record. Keep your login and your wallet PIN separate — using the same credentials across accounts is the most common way an account becomes vulnerable.
Always confirm you are on vgs123 before entering your account credentials. Phishing pages copy the look of a cashier screen exactly — the domain bar is the one thing they cannot copy.
Your account is linked to the mobile wallet number you registered. Withdrawals can only be sent to that number, which means a transfer cannot be redirected to an unregistered wallet.
If our system detects unusual login activity, a verification prompt appears before account access continues. Follow only the steps shown in your account at that point.
For any transaction dispute or account access issue, use only the support contact published on vgs123. Our support team uses your account history and wallet reference to trace the issue directly.
These are the questions we hear most from accounts at the deposit and withdrawal stage. If your specific situation is not covered here, the support route on vgs123 can look at your account record directly and give you a clear answer based on what your account shows.
bKash is the primary route and works for most accounts in Bangladesh. If bKash is not available to you, Rocket and Upay appear on the same cashier screen as ready alternatives. Choose whichever wallet your phone already has active and follow the fields shown.
Check your account history tab first — the status label will tell you if the transaction is still pending. If the wallet shows the transfer as sent but your account shows nothing, copy the wallet reference number and contact our support team through the route published on vgs123.
The cashier screen inside your account shows the applicable minimum and maximum for each wallet route at the time of your transaction. We do not publish a fixed figure here because the limits shown in your account are the ones that apply to your specific account and the route you select.
Withdrawals go to the wallet number registered on your account. If you want to change your registered wallet, contact support through the published route on vgs123 — do not attempt to enter a different number on the withdrawal screen without completing that change first, as it creates a mismatch in your account record.
A verification prompt before withdrawal means our system needs to confirm that the wallet registered to your account belongs to you. Open the prompt, follow only the fields shown on your account screen, and upload any requested information through the account upload path — not through email or chat.
Keep your wallet screenshot and the transaction reference until your account history confirms the deposit or withdrawal as fully completed. If a query arises later, that reference is what our support team uses to trace the transfer through the wallet network records.