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vgs123 sets out these legal terms so you know exactly what governs your account, your transactions through bKash, Rocket, or Upay, and your use of the platform. Access and eligibility depend on your local law and the eligible regions we serve.
These terms govern every interaction you have with vgs123 — from the moment you open an account to each transaction you complete through a local payment route. Because access to online gaming platforms depends on the laws of your region, we ask you to confirm that your use of this site is permitted under the rules that apply where you are located. Bangladesh residents should review current local regulations before proceeding. We do not make representations about legal status in any specific jurisdiction; that determination rests with you and, where relevant, with the authorities in your area. Your account activity, including deposits and withdrawals processed via bKash, Rocket, and Upay, is recorded in your account history and subject to the transaction terms set out in the relevant section of your account dashboard. Any dispute about a transaction should be raised through the support route shown in your account. We update these terms when our policies change, and the version published on this page is the one in effect. Continuing to use the platform after an update means you accept the revised terms.
Deposits and withdrawals processed through bKash are logged in your account transaction record. Review that record in your account dashboard to verify any entry.
Rocket is available as an alternative payment route. Transaction details, including reference numbers, appear in your account history immediately after processing.
Upay operates as a secondary mobile wallet option. If a transaction does not appear within the expected window, raise it through the account support channel.
When these terms change, the updated version is published here. Your continued use of the account after the update date constitutes acceptance of the revised policy.
Understanding the boundaries of this policy helps you know where to look when a question arises. Four distinct areas are defined below — account access, transactions, site content, and third-party services — each with its own scope and limits.
This policy covers the creation, verification, and suspension of your account on vgs123. It does not determine whether access is lawful in your location — that depends on your local law and eligible region.
Payment transactions processed through configured local routes such as bKash, Rocket, and Upay fall within this policy. Disputes about amounts or failed transfers are handled through the account support route.
Game content supplied by studios available in the lobby, published odds, and promotional notices on the platform are covered. We do not warrant that all content is available in every region at all times.
Mobile wallet providers, network operators, and any external service you use to fund your account operate under their own terms. vgs123 is not responsible for delays or errors originating with those third parties.
You have concrete steps available to you at any point during your time with vgs123. Your account dashboard is the starting point for most of them. Transaction records — including every bKash, Rocket, and Upay movement — are visible there, and you can download or screenshot them for your own records at any time. If a detail on your account is incorrect, the account settings section lets you submit a correction request directly. For questions that go beyond self-service, the support routes listed on this page are the right path. We aim to acknowledge every query raised through a published channel. If you want to close your account, that request is handled through the same support route — submit it in writing so there is a clear record on both sides.
Open your account dashboard and navigate to the transaction history tab. Every deposit and withdrawal, including the payment route used, is listed there with a reference number.
Account name, contact information, and wallet details can be updated through the account settings page. Follow the verification steps shown there to confirm any change.
If something in these terms is unclear, send your question through the live chat or email route listed in the support section below. Reference your account ID so we can respond accurately.
Submit a written closure request through the support channel. We will confirm receipt and process the request in line with the account terms, including any pending transaction settlement.
If you have a question about these legal terms, your account rights, or a specific transaction, use one of the contact routes below. We only list channels that are active and visible on the site.
The live chat widget is accessible from the bottom of every page when you are signed in. Use it to raise account or policy questions directly.
Send a written query to the support email address shown in your account settings. Include your account ID and the specific policy section your question relates to.
The help centre, linked from your account dashboard, contains published answers to common policy and transaction questions. Check there first for a faster resolution.
Your account data — including personal details, payment records, and session activity — is stored and handled in line with the data practices described here. We do not sell your personal information to third parties.
Payment records, including bKash, Rocket, and Upay transaction references, are retained for the period required by our operating terms. You can view your own records in the account dashboard at any time.
We use cookies to keep your session active and to remember your account preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how the account dashboard functions.
Your account is protected by the login credentials you set. We recommend using a unique password and reviewing your active sessions in account settings if you suspect unauthorised access.
To request a correction or deletion of personal data held on your account, contact us through the email support route. State your account ID and the specific data you want reviewed.
These are the questions we hear most often about the legal terms, account rights, and data practices on vgs123.
Access to vgs123 depends on whether online gaming is permitted under the laws that apply in your location. We do not make that determination for you. Review your local regulations before opening or continuing to use an account.
Every transaction processed through bKash, Rocket, or Upay is logged in your account dashboard under the transaction history tab. Each entry shows the payment route, amount, reference number, and date.
Go to account settings and follow the fields shown there to submit a correction. Some changes require identity verification before they take effect. The steps are shown on the settings page itself.
When you request account closure, we retain transaction and identity records for the period required under our operating terms. After that period, personal data is removed in line with our data retention practice. Submit a written closure request through email support.
The updated version of these terms is published on this page with a revision date. Continuing to use your account after that date means you accept the changes. We recommend checking this page periodically if you want to stay current.
Raise the dispute through live chat or email support, and include your account ID and the transaction reference number from your dashboard. We will review the record and respond through the same channel you used to contact us.