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These terms set out the rules that apply when you access vgs123 and use any part of the platform — from opening your account to making deposits through bKash, Rocket or Upay. Access and eligibility depend on your local law and the regions where vgs123 operates; read these terms carefully before you proceed.
By creating an account on vgs123 and using any service on the platform, you confirm that you have read, understood and agreed to these terms in full. These terms form the complete agreement between you and vgs123 for all platform activity. Where local law in Bangladesh or your eligible region places additional obligations on either party, those obligations sit alongside these terms and are not replaced by them. We may update these terms when our services change, when payment routes are adjusted, or when applicable rules require it. When we do, the revised version takes effect as soon as it is published on this page. Continuing to use your account after a change means you accept the updated terms. If you do not agree, you should stop using the platform and contact our support team to close your account. Payment activity through bKash, Rocket or Upay is subject to both these terms and the individual conditions of those payment providers. We are not responsible for delays, limits or restrictions that originate on the payment provider's side. Transaction records visible in your account wallet are the reference point for any dispute about a deposit or withdrawal. Keep your account credentials secure; you are responsible for all activity that takes place under your login.
Understanding the boundaries of this policy helps you know where our obligations begin and end, and where third-party rules take over.
These terms govern how you open, use and close your vgs123 account, including identity verification steps shown during registration and the conditions under which access may be suspended or restricted.
Deposits and withdrawals processed through bKash, Rocket or Upay fall within this policy for the portion handled by vgs123. The payment provider's own terms apply to the portion handled on their network.
All content published on vgs123 — game lobbies, promotional notices, policy pages — is covered by these terms. You may not copy, redistribute or commercially use any part of it without written permission from us.
Services operated by external providers, including payment networks and game content studios, are governed by their own terms. vgs123 does not accept liability for third-party service interruptions, errors or policy changes.
You have several practical rights in relation to your account and the data associated with it. You can review your full transaction history at any time by opening the account wallet section after you log in — every deposit and withdrawal processed through bKash, Rocket or Upay is recorded there with a timestamp and status. If you believe a record is incorrect, you can raise a correction request through our support channel and we will investigate within a reasonable period. You may update your account details — including contact information — from the account settings page. For changes that affect identity verification, additional confirmation steps will be shown on screen. If you want to ask a question about how your account data is handled, or if you wish to request that your account be closed, our support team is the right contact point. We aim to respond to all account-related requests through the channels listed on this site.
Log in and open the wallet section to see a full history of your transactions, including the payment method used and the current status of each entry.
Update contact and profile information from account settings. Identity-related changes require the verification steps shown on screen at the time of the request.
Send your query through the support route published on this site. Include your account reference and a clear description of the issue so we can locate the relevant record quickly.
Contact support to begin the account closure process. Any pending transactions must be resolved before closure is finalised, and the steps will be confirmed to you in writing.
If you have a question about these terms, a transaction record or your account status, use the contact routes published on this site. We do not accept policy queries through unofficial channels.
Open the chat widget on any page of the site while you are logged in to reach our support team directly about account or policy questions.
Send a written query to the support email address listed in the contact section of this site. Include your account reference for faster handling.
The help section of the site covers common account and transaction questions. Check there first — many policy points are explained with step-by-step guidance.
We take the handling of your information seriously and apply consistent practices across data storage, access security and policy updates.
Account data you provide during registration and verification is stored and used only for the purposes described in this policy and our privacy notice. We do not sell or share your personal data with third parties outside of what is required to process your transactions.
Your account is protected by the login credentials you set. We recommend using a strong, unique password and not sharing your login details. Suspicious activity on your account should be reported to support immediately using the chat or email route.
We use session data and cookies to keep your account active during a visit and to remember your preferences. You can review cookie settings through your browser. Disabling certain cookies may affect how parts of the site function.
If you believe a term in this policy is unclear or you want to request a formal review of a decision made under it, contact our support team in writing. We will confirm receipt and provide a response through the same channel.
Answers to the questions we hear most often about how these terms work in practice.
Access to vgs123 depends on your local law and whether your region is eligible. If you are in Bangladesh and your region permits access, these terms apply in full from the moment you create an account. Check the eligibility information shown during registration for the current position.
We publish the updated version on this page and it takes effect immediately. If you continue using your account after the update, that counts as acceptance. If you do not agree with a change, contact support to discuss your options before continuing to use the platform.
These terms cover the portion of the transaction that vgs123 handles — recording the deposit or withdrawal in your account wallet and making funds available for use on the platform. The payment provider's own terms cover what happens on their network between your mobile wallet and ours.
Open the wallet section of your account to find the transaction in question, then contact support through live chat or email with your account reference and the transaction details. We will review the record against our logs and respond with our findings.
In most cases, yes — your account remains active while a query is being handled unless the issue involves a security concern that requires us to place a temporary hold. We will tell you clearly if a hold is applied and what steps are needed to resolve it.
Contact our support team through the live chat or email route and request account closure. Any open transactions need to be settled first. We will confirm the closure steps and timeline in writing once your request is received.